Refund Policy

Our Commitment to You

At Historical Adventures by Mail, your satisfaction is our top priority. We are committed to providing a high-quality educational experience that brings history to life for your child. If you are dissatisfied for any reason, please let us know and we will do our best to help.

This Refund Policy outlines the circumstances under which refunds may be issued. Under certain circumstances, we may issue refunds, which will be returned to the original payment method within seven to ten business days of approval.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new subscribers. If you are dissatisfied for any reason with your subscription within the first 30 days of your initial purchase, please contact us for a full refund.

How the 30-Day Guarantee Works

• The 30-day period begins on the date of your first subscription payment
• You must request a refund within 30 days of your initial purchase
• This guarantee applies to first-time subscribers only and does not apply to renewals or subsequent subscriptions
• Refunds are not automatic with cancellations but are available upon request
• You are welcome to keep the letters that have been delivered to you
• Your subscription will be canceled, and no further letters will be sent

Refunds After 30 Days

After the 30-day money-back guarantee period expires, refunds are not available for subscription payments already collected. However, we will send you the remaining letters that have been paid for in your current billing period. You may cancel your subscription at any time to prevent future charges, and cancellations take effect at the end of the current billing period.

Extenuating Circumstances

We understand that unexpected situations can arise. In cases of extenuating circumstances such as relocation, family emergency, or serious illness, we may consider refunds on a case-by-case basis beyond the standard 30-day guarantee period. Please contact us with details of your situation, and we will do our best to work with you to find a fair resolution.

Delivery Issues

We are committed to ensuring that your letters arrive safely and on time. If you experience delivery problems, please let us know and we will make it right.

Lost or Damaged Letters

If a letter is lost or damaged in transit, please notify us within 30 days of the expected delivery date. We will send a replacement letter at no additional charge. No refunds will be issued for individual lost or damaged letters; we will provide replacements instead.

Undeliverable Address

If letters are returned to us due to an incorrect or incomplete address you provided, no refund will be issued. You may update your mailing address in your account settings at any time. We will resend the returned letter to your corrected address at no charge as a one-time courtesy. Please ensure your address is accurate and update it promptly if you move to avoid delivery issues.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact us at [email protected] with the subject line "Refund Request"
2. Include your account email address and order number
3. Provide a brief explanation of the reason for your refund request
4. Allow three to five business days for us to review your request and respond

If your refund is approved, it will be processed within seven to ten business days and returned to the original payment method used for the purchase. You will receive an email confirmation once the refund has been processed. Depending on your bank or credit card company, it may take an additional five to ten business days for the refund to appear in your account.

Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

• Change of mind after the 30-day guarantee period has expired
• Failure to cancel a subscription before the renewal date
• Unused letters in the current billing period (no prorated refunds for monthly subscriptions)
• Delivery delays caused by USPS or other factors beyond our control
• Letters returned due to incorrect or incomplete address information provided by the subscriber
• Subscriber's failure to update address information before letters are mailed
• Dissatisfaction with content after the 30-day guarantee period has expired

Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting us at [email protected]. Cancellations take effect at the end of the current billing period, and you will not be charged for future billing periods. You will continue to receive letters through the end of your paid subscription period. No refunds will be issued for the current billing period except during the 30-day money-back guarantee period.

Chargebacks and Disputes

If you dispute a charge with your bank or credit card company (a "chargeback") without first contacting us to resolve the issue, your subscription will be immediately canceled and your account may be suspended or permanently banned. We reserve the right to pursue collection of any amounts owed.

We encourage you to contact us directly to resolve any billing concerns before initiating a chargeback. We are committed to working with you to find a fair resolution and ensure your satisfaction with our service.

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. If we make material changes, we will notify you by email or by posting a notice on our website at least 30 days before the changes take effect. Changes to this policy will not affect refund requests submitted before the effective date of the changes.

Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:

Historical Adventures by Mail
Email: [email protected]
Website: historicaladventuresbymail.com

We are here to help and will do our best to ensure your satisfaction with our service.