Refund Policy

Our Commitment to Your Satisfaction

At Historical Adventures by Mail, we're dedicated to providing an exceptional educational experience for your child. We understand that sometimes circumstances change, and we've designed our refund policy to be fair, transparent, and customer-friendly.

Monthly Billing and Refund Structure

Billing Cycle

All Historical Adventures by Mail subscriptions operate on a monthly billing cycle. Your subscription will automatically renew on the same date each month unless cancelled.

• Basic Plan: $19.95 per month
• Premium Plan: $24.95 per month

Refund Eligibility

Monthly Subscription Refunds

For all monthly subscriptions:

• Full refund: Available if you cancel within 7 days of your monthly billing date and no letters have been shipped for that billing period
• Pro-rated refund: Available if you cancel mid-month, calculated from the cancellation date to the end of your current billing period, minus any letters already shipped
• No refund: If you cancel after 3 or more letters have been shipped in the current billing period

Subscription Tier Changes

Upgrading Your Subscription

You can upgrade from Basic to Premium at any time:

• Immediate upgrade: You'll be charged the difference ($5.00) immediately and receive Premium benefits starting with your next letter
• Next billing cycle upgrade: Upgrade takes effect on your next monthly billing date with no immediate charge
• No refund required: Upgrades do not trigger refund calculations

Downgrading Your Subscription

You can downgrade from Premium to Basic:

• Effective next billing cycle: Downgrade takes effect on your next monthly billing date
• No mid-month refunds: You'll continue to receive Premium benefits until your next billing date
• Content transition: Any Premium-specific materials in progress will be completed before the downgrade takes effect

Special Circumstances

Mid-Series Cancellations

If you cancel while your child is in the middle of a historical adventure series:

• Your child's character will send a thoughtful goodbye letter to provide closure
• This goodbye letter is provided at no additional charge
• Standard refund policies apply based on timing and letters shipped

Shipping and Delivery Issues

If letters are lost, damaged, or significantly delayed due to shipping issues:

• We'll replace lost or damaged letters at no charge
• Delivery delays beyond 10 business days may qualify for partial refunds
• Multiple shipping issues may qualify for full monthly refunds

Educational Group Subscriptions

Special refund terms apply to educational group subscriptions:

• Pro-rated refunds available for mid-semester cancellations
• Flexible start and end dates to align with school calendars
• Group-specific refund calculations based on student count and timing

Refund Processing

How to Request a Refund

1. Contact our customer service team via email or phone
2. Provide your account information and reason for cancellation
3. Allow 3-5 business days for refund processing
4. Refunds will be credited to your original payment method

Processing Timeline

• Refund approval: Within 24 hours of request
• Processing time: 3-5 business days
• Bank/card posting: 5-10 business days (varies by financial institution)

Non-Refundable Items

The following items are not eligible for refunds:

• Letters that have been delivered and opened
• Digital content that has been accessed or downloaded
• Shipping costs (except in cases of our error)
• Gift subscriptions after the recipient has received their first letter

Subscription Modifications

Pausing Your Subscription

We offer subscription pausing for up to 3 months:

• No charges during pause period
• Subscription resumes automatically after pause period
• Available once per 12-month period
• Must be requested before your next billing date

Address Changes

Address changes can be made at any time:

• Changes take effect with the next scheduled letter
• No refunds required for address changes
• International shipping may incur additional fees

Dispute Resolution

If you're not satisfied with our refund decision:

1. Request to speak with a supervisor
2. Provide additional documentation if available
3. We'll review your case within 48 hours
4. Final decisions will be communicated in writing

Policy Updates

This refund policy may be updated periodically to reflect changes in our service or legal requirements. We'll notify active subscribers of any material changes via email at least 30 days before they take effect.